Director Change Management & Programs, Europe
Marcello is leading Western Union’s global Lean Agent Value Streams implementation. He has 14 years of hands-on, managerial experience in operations, knowledge management, process improvement and project/program management, strategy, working for global Fortune 500 corporations such as Hilton and Western Union. During recent years he has been leading projects and programs focused on strategic alliances, partner integrations, productivity improvements, regulatory implementations, business model innovations, and he has set up both regional as well as global PMOs. Marcello has also academic experience as visiting professor at La Rochelle Business School, France, where he taught Strategy Analytics Methods & Tools.