Erika began her career in 1999 as an engineer, assisting travellers by redesigning and streamlining processes in ground operations and passenger handling for the Hungarian national  airlines and later she created the operational foundations of Wizzair, the European low cost carrier.
18 years later her career path has come full circle, as she took the skills she has developed in business excellence and continuous improvement, and has applied them to improving the customer experience of the 20 million people who travel with the UK-based Thomas Cook Group each year.
In addition to aviation and travel Erika has directed large scale change programmes in the telecommunication and pharmaceutical industries, worked for Vodafone, Telenor and GlaxoSmithKline.
Besides her Master degrees in Engineering and Business Administration Erika is a Certified Customer Experience Professional, holds qualifications in improvement methodologies such as Lean and Six Sigma as well as she is a certified change manager.

In her presentation Erika will share her experience with the ways how to keep the culture of CI sustainable in the time of turbulent changes effecting the workplace.

Sustaining your Continuous Improvement Culture

• Key challenges in creating a culture of CI in the changing work environment
• How to inspire the organization and people to continuously improve customer value and ways of working
• Key principles to follow to sustain a CI culture
• Biggest internal challenges and how to overcome them