Graduated in 2003 as Master of Law at Leiden University. Instead of pursuing a legal career, decided to start in a hands-on operational environment. Held a wide variety of positions within TNT and his former affiliates. In the beginning as operational and later customer service manager, followed by a period focused on project and programme management. Has gained expertise in the areas of strategic blueprinting, tactical planning, city logistics, business process outsourcing and process improvement (using LEAN).

Starting 2012 active as international process excellence professional in several roles, focusing on total employee involvement as driver for process standardization and continuous improvement. Experienced international change manager, within a variety of cultures and learned to translate a strategy into effective execution.

Has transformed several teams towards connected, positive and business focused groups of professionals. Approach can be summarized as: supportive leader, with focus on energy and personal connection in an open and trustful environment. Has a passion to develop teams and individuals and the ambition to move organizations towards full employee involvement following teal leadership principles.

Believer that all human beings are, when given the right environment and support, motivated to make a meaningful contribution. Sees organizations and teams as living organisms, instead of rigid structures with fixed roles and responsibilities.

And all this what Jan-Harmen believes in is applied in his job and that is what his presentation at the summit will disclose.

Team Development and Collaboration towards Process Excellence
A bottom-up approach that’s being rolled out across Europe to connect
operators from different countries and cultures with the objective to
develop& implement common process standards.

• Deployment of a standard approach for daily a continuous improvement cycle involving all operational team leaders and operators
• Change of central team mind-set from content driven professionals towards change driven facilitators
• Support for team leaders to move away from daily fire fighting towards structural improvements
• Retrieval of feedback from the shop floor as input for further process improvements and integration process design
• Development of an online collaboration platform and cycle